We have a 30 days exchange policy, which means you have 30 days after receiving your item to request an exchange.

Since all our parcel comes with FREE EXCHANGE Policy of 48 hours in case of our mistake or Damage Parcel.

Explanation: In Case of our mistake / damage parcel, inform us within 48 hours of receiving your item. After that NO CLAIM will be acceptable.

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In case of customer mistake or wrong size ordered by customer.
Customer will bear both side courier expenses in advance and we will generate paid reversal slip for customer and customer will handover parcel to nearest bucket shop / facility centre.

In case of doorstep reversal pickup. Customer have to wait for 12 working days as per courier policy.
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All accepted parcels are ineligible for refund however you can exchange with different size or article.

To start a return, you can contact us at 0314-3035405. Please note that returns will need to be sent to the following address:

Dhanak Boutique

P-556/B Tufail Shaheed Road, Sohailabad, Faisalabad

0314-3035405

If your return is accepted, we’ll advice you to return item, as well as instructions as per Return Policy that which article you want to exchange.

Used items will not be accepted for exchange.

Please note: If you are returning for size change you are paying return charges for the item. (Both Sides)

Replacement Charges: 600/- Pkr Per Parcel

You can always contact us for any return question at 0314-3035405.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Note: Difference between 0.5-1.5 inches will not consider for replacement due to manual measurement.

Exceptions / non-refundable items

Unfortunately, we cannot accept returns on sale items or gift cards.

We will process your replacement within 48 hours upon receiving return.

 

We will contact in case of any issue with exchange. Please make sure to include your invoice inside package.

In case you have missed your invoice please request duplicate invoice from 0314-3035405.