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We have a 7-days return policy, which means you have 7 days after receiving your item to request a exchange.
Since all our parcels are allowed to open before payment. So you have option to check fabric quality and decide on the spot to keep or return parcel.
All accepted parcels are ineligible for refund however you can exchange with different size or article.
To start a return, you can contact us at 0300-7144669. Please note that returns will need to be sent to the following address:
P-556/B Tufail Shaheed Road, Sohailabad, Faisalabad
If your return is accepted, we’ll advice you to return item, as well as instructions written on invoice that which article you want to exchange. Used items will not be accepted for exchange.
Please note: If you are returning for size change you are paying return charges for the item. (Both Sides)
Replacement Charges: 200/- Pkr Per Parcel
You can always contact us for any return question at 0300-7144669.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-refundable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We will process your replacement within 2-3 days upon receiving return.
We will contact in case of any issue with exchange. Please make sure to include your invoice inside package.
In case you have missed your invoice please request duplicate invoice from 0300-7144669.